customer support help

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Zivaro offers a curated collection of aesthetic lifestyle products including hair accessories, jewelry, bags, and other stylish items designed to elevate your everyday look with elegance and simplicity.

Yes, you can return your order at ZIVARO within 2 days of receipt, provided the items are unused, in their original packaging, and accompanied by a valid proof of purchase. To initiate a return, please contact our customer service team through the online portal or email with your order details and reason for the return. Once approved, you will receive instructions on how to ship the items back. Refunds will be processed within 7-10 business days after we receive and inspect the returned products. Please note that some products may be subject to specific return conditions, which will be clearly indicated on the product page. ZIVARO is committed to ensuring a smooth and straightforward return experience to maintain customer satisfaction.

Q: How long does delivery take when ordering from ZIVARO? A: At ZIVARO, we strive to ensure your orders are delivered promptly and efficiently. Standard delivery typically takes between 6 to 7 business days depending on your location within the country. For orders shipped internationally, delivery times may range from 7 to 14 business days. Once your order is processed and dispatched, you will receive a confirmation email with tracking details to monitor its progress. Please note that during peak seasons or promotional events, delivery times may experience slight delays. We recommend reviewing our shipping policy for the most up-to-date information to ensure a smooth and timely delivery experience.

A: Yes, ZIVARO provides order tracking for all purchases made through our online store. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number and a link to the carrier’s website. This allows you to monitor the status and location of your package in real-time until it reaches your delivery address. You can also track your order by logging into your ZIVARO account and visiting the "My Orders" section, where updated shipping information and estimated delivery dates are available. If you encounter any issues or need assistance with tracking, our customer support team is available to help ensure your order arrives promptly and as expected.

We accept major payment methods including UPI, debit cards, credit cards, and secure online payments.

You can contact us through our website contact form or via Instagram at @zivaro.aesthetics for any questions or support.

Yes. At Zivaro, we carefully select products that combine aesthetic design with good quality to ensure a premium experience for our customers.